Reference

What You Agree to When You Use emo99

These terms set out the rules that apply every time you access emo99, fund your account through DANA, OVO, or GoPay, or place any activity on the platform. Access is subject to local law and is available only where permitted in your region.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsJurisdiction-dependent eligibilityUpdated when rules changeContact us for any clause questions

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What These Terms Actually Cover

emo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with emo99 you accept these terms in full. They govern your registration, wallet funding, withdrawals, use of any promotional activity on the platform, and how disputes are handled. We reserve the right to suspend or close any account that breaches these conditions

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without prior notice. Wallet transactions processed through DANA, OVO, or GoPay are subject to both these terms and the individual policies of each payment provider. When you submit a deposit, you confirm that the wallet belongs to you and matches the name on your emo99 account.
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We do not accept third-party wallet transfers under any circumstances, and any attempt to fund your account from a wallet registered to another person may result in account suspension pending review. Withdrawal requests go through a verification step where our team checks that the destination wallet
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matches the one used for the most recent deposit. This is a fraud-prevention measure that protects your account balance. Where a mismatch is detected, we will contact you through your registered account email before any funds are moved. These terms are governed by the laws of
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eligible jurisdictions and availability depends entirely on what local law permits in your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

How to Reach Us About These Terms

If a clause is unclear or you believe a rule has been applied incorrectly to your account, our support team can walk you through it. Reach out through any of the channels below and reference your account ID so we can pull the right records quickly.

HOW WE HANDLE THIS

Account Security and Policy Transparency

We apply these terms consistently across every account. Here is how we handle the four areas that matter most to you.

Account Security

Every login is protected by a one-time password sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings tab.

Data Handling

We store only the information needed to verify your identity and process wallet transactions via DANA, OVO, or GoPay. We do not sell account data to third parties.

Cookie and Session Policy

We use session cookies to keep you logged in securely on mobile. You can clear these at any time through your browser or the emo99 app settings without affecting your account balance.

Requesting Changes

To update your registered wallet, legal name, or contact details, submit a request via live chat with a valid ID. Changes take effect after our team completes the verification check.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations, from wallet mismatches to account closures and rule updates.

No. The wallet must be registered in your own name. Funding from a wallet belonging to another person violates the terms and may lead to account suspension pending an identity review.

We notify you by email to your registered address before any material change takes effect. Continuing to use your account after the update date means you accept the revised terms.

Contact support via live chat with your account ID and the transaction reference. Our team reviews the wallet record and responds with a decision, usually within one business day.

Yes, if there is a clear breach of these terms — such as fraudulent activity or mismatched wallet identity. We document the reason internally and you can request a summary via email.

The same terms apply across all supported regions, but eligibility to access the platform depends on local law where you are located. Check current regional availability before opening an account.

We retain data for as long as your account is active and for a legally required period after closure. You can request a summary of what we hold by contacting support from your registered email.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use emo99

How to Reach Us About These Terms

Account Security and Policy Transparency

Common Questions About These Terms

01 Can I use a family member's DANA or OVO wallet to fund my account?

02 What happens if emo99 updates these terms?

03 How do I dispute a transaction that I think was handled incorrectly?

04 Can emo99 close my account without warning?

05 Does accessing emo99 from Yogyakarta or Denpasar change which terms apply?

06 How long does emo99 keep my account and transaction data?

Terms & Conditions

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